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Privacy Policy

Last updated: 20th October, 2025

1. Introduction
NAI Signs (“we,” “us,” or “our”) is committed to protecting the privacy of visitors, clients and prospects who use our website (https://naisigns.com) and interact with us in other ways (e.g., by phone, email, in person). This Privacy Policy describes how we collect, use, disclose, retain and protect your personal information, and your rights in connection with that information.

By using our website, communicating with us, or obtaining services from us, you consent to the practices described in this Policy, subject to any local law that gives you greater rights.

2. Scope
This Policy applies to personal information you provide to us in connection with:

  • Visiting or interacting with our website;

  • Requesting a quote, submitting a contact form, or initiating a project with us;

  • Engaging our services (design, fabrication, installation of signage and branded environments);

  • Subscribing to communications (e-newsletter, updates);

  • Any other communications with us (e.g., by phone or e-mail).

It does not apply to information collected offline where we have separate agreements or disclosures, unless we reference this Policy.

3. Information We Collect
We collect two types of information: (i) information you provide voluntarily, and (ii) information collected automatically.

3.1. Information You Provide
When you contact us, fill in a form, subscribe or engage our services, you may provide us with:

  • Your name, company (if applicable), job title;

  • Contact details, such as e-mail address, postal address, telephone number;

  • Project details (e.g., signage needs, location, materials, installation address);

  • Billing and payment information (if you become a client);

  • Any additional information you provide in correspondence or in our meetings.

3.2. Automatic / Technical Information
When you visit our website, we may automatically collect certain data, such as:

  • IP address, browser type and version, operating system, referral website, pages visited, time spent on pages;

  • Cookies and similar tracking technologies (see Section 7);

  • Other usage and log information.

4. How We Use Your Information
We may use your personal information for these purposes:

  • To respond to your inquiries, provide quotes, and deliver the signage, fabrication and installation services you request;

  • To set up, manage and administer your account or project;

  • To send you relevant updates, newsletters or marketing communications if you have opted in or not opted out;

  • To improve our website, services, project management and customer experience;

  • To comply with legal obligations, enforce our rights, prevent fraud or other misconduct;

  • For internal record-keeping and business purposes (e.g., accounting, audit, analysis).

5. How We Share or Disclose Your Information
We do not sell your personal information. We may share your information in the following circumstances:

  • With our service providers, subcontractors or vendors who perform services on our behalf (e.g., website hosting, analytics, payment processing, installation logistics) — they are bound by confidentiality and data-protection obligations;

  • With third parties if necessary to fulfil your project or quote (for example, shipping partners, installers in the field, manufacturing collaborators) — only to the extent required;

  • With law-enforcement, government or regulatory authorities when required by law or to protect our rights, property or safety;

  • In connection with a merger, acquisition, sale of assets or reorganisation of our business — in which case we will take reasonable steps to ensure your data remains protected.

6. Retention of Your Information
We will retain your personal information for as long as necessary to fulfil the purposes described in this Policy, unless a longer retention period is required or permitted by law. For example, we may keep project records for tax, warranty or contractual-obligation purposes.

7. Cookies & Tracking Technologies
We use cookies and similar technologies to operate our website and provide you with a better user experience. These may include:

  • Essential cookies needed for website functionality;

  • Analytical cookies to understand how visitors use our site;

  • Advertising or marketing cookies (where allowed) to deliver relevant communications.

You may disable or block cookies via your browser settings, although some parts of the website may become inaccessible or not function properly if you do. Our website may also use third-party analytics (e.g., Google Analytics) to monitor usage — such services may operate across websites.

8. Your Rights
Depending on your jurisdiction, you may have rights including:

  • The right to access the personal information we hold about you;

  • The right to correct or update inaccurate or incomplete information;

  • The right to request erasure or restriction of processing of your data;

  • The right to object to our processing of your data (including for direct marketing);

  • The right to data portability (where applicable);

  • The right to withdraw consent (if processing is based on consent) without affecting processing done previously.

If you wish to exercise any of these rights, please contact us (see Section 10). We may require verification of your identity before fulfilling a request.

9. International Transfers
If you are accessing our website or services from outside the U.S., note that your information may be transferred to, stored and processed in the U.S. or other jurisdictions. Such transfers are made in accordance with applicable law, and we take appropriate safeguards to protect your information.

10. Security
We implement commercially reasonable physical, technical and administrative safeguards designed to protect your personal information from loss, unauthorised access, alteration, disclosure or destruction. However, no data-transmission over the Internet or storage system can be guaranteed to be 100 % secure, so you acknowledge that you transmit information at your own risk.

11. Children’s Privacy
Our website and services are not intended for children under the age of 13 (or local equivalent). We do not knowingly collect or maintain personal information from children under that age. If we become aware that information from a child under the applicable age has been collected, we will take steps to delete it.

12. Links to Other Websites
Our website may contain links to third-party websites which are not owned or controlled by NAI Signs. This Policy does not apply to such third-party sites. We recommend you review the privacy practices of those websites.

13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the new version on our website, and indicate the date it was last updated at the top. Your continued use of our website after revisions constitutes your acceptance of those changes.

14. Contact Us
If you have any questions about this Privacy Policy, your personal information, or would like to exercise any rights, you may contact us at:

NAI Signs
17324 Bell N. Drive
Schertz, TX 78154
Phone: (210) 651-0202
E-mail: info@naisignage.com

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